Our most frequently asked questions.
At your Palm Cove
Service Apartment stay, you need only
bring items of a personal nature.
Everything else is here for you, like a
home away from home, including a selection
of popular DVDs and CDs, games, beach
towels even mobile phones are available
for hire… although after a few days here,
home will be the farthest thing from your
What should I pack for my holiday?
Tropical north Queensland enjoys a warm
climate all year round, so we recommend
you pack comfortable lightweight clothing
for day and evening. All restaurants in
Palm Cove have a very relaxed policy on
dress regulations. For evening, men should
wear shorts and a collared shirt; and
ladies should wear a summer dress or
casual trousers and sandals.
Most importantly, pack your swimsuits,
sunscreen and hat, and some lightweight
shoes to protect your feet if you intend
to go exploring the reef.
How do I get from Cairns International
Palm Cove Serviced Apartments?
Palm Cove Serviced Apartments is located
approximately 20 km from Cairns
International Airport. The taxi fare from
the airport is approximately A$38.00, and
limousine transfers start around A$52.00.
Rental cars are available from the airport
or in Palm Cove.
If you would like transportation to be
arranged for you, then please ensure you
advise when making your Internet booking
What do I do when I arrive at Palm Cove
Anne Rauch, our On Site Guest Hostess (ph:
0403 252 112) will meet and greet you on
arrival. If you are making your own way to
the apartments at Palm Cove, Anne will
meet you on site ie: Mango Lagoon Resort &
Wellness Spa, 81-85 Cedar Rd. Palm Cove
If you have ordered groceries and
beverages for your arrival, Anne will have
them packed away and in the refrigerator
for your arrival.
Please advise Anne in advance of your
likely arrival time.
She is best contacted on the mobile
phone number shown above.
What happens if something goes wrong
during my stay?
In case of emergency, is available by
phone 24 hours a day during your stay. You
will find various emergency numbers
located in your Palm Cove Serviced
Is the apartment serviced during my
As serviced apartments we are endeavoring
to keep our costs down and pass on the
savings to you and therefore able to
provide affordable accommodation. The
apartments do have a washing machine,
dryer and dishwasher and general
cleaning utensils etc for self servicing.
Towels and Linen are changed every 3rd
Daily towel changing and if you require a
daily housekeeping service (including
making the beds, sweep the floor etc,) this
can be arranged and charged out at our
Can I charge meals and services to my room
No. Palm Cove Serviced Apartments is not
affiliated with the company that owns the
management rights for the rest of the
complex, therefore items such as drinks,
meals, spa treatments must the paid
directly to the provider as you go. Tours
can be charged to your room with bookings
made through our local Marketing &
Management Agent: The Tour Specialists.
What can I do and where can I eat in Palm
The comprehensive in-room services guide
offers helpful information and some handy
suggestions for things to see and do in
and around Palm Cove, plus recommended
restaurants and watering holes.
wishing to self-cater,
click here to order
your groceries for delivery and stocking
before you arrive.
A comprehensive Tour and Entertainment
advice can be obtained and bookings made
through our local Marketing & Management
Agent… The Tour Specialists. click here
Is Palm Cove Serviced Apartments
Yes. For families, the apartment has
everything you will need. The resort has 4
large pools, one of which is a sandy
lagoon style which makes it especially
safe for toddlers. Apartments with their
own private courtyard are fitted with a
child-proof gate to the pool area to keep
the little ones in. CDs and DVDs are
available in the apartment free of charge,
and the range allows something for the
whole family. A portacot can be made
available upon request. If a 2 bedroom
apartment is being shared between 2
couples, the single beds can be locked
together forming a King Bed.
Babysitting service can be arranged
through our local Marketing & Management
Agent… The Tour Specialists.
Is the Palm Cove Serviced Apartments
Wheel Chair friendly?
Yes. The ground floor 2 Bedroom apartments
are wheel chair friendly having a level
area and wider doorways and shower
facility to cater for wheelchair guests.